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User Testing

User testing is done to test the design with real users, who should have very little or no previous knowledge of the design being developed.

Suggested time >15 min
Participants 2+

You will need: Real users of the said service, camera or other recording system, prototype


  1. Set up cameras or other way to record users interaction with the system

  2. Let users inteact with your design/prototype. Do not guide or explain, but do observe and take notes. If the user seems frustrated, confused or unhappy, ask them to explain freely why.

  3. Analyse the observations and evaluate with your team. Summarise key notes and share

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