You will need: Interviewee lists, field journals, video or audio recorders, pens, post-it notes, flipcharts
steps
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The interview technique works best when done 1 or 2 researchers with 1 or 2 o participants. Be careful not to lead participants or “put words in their mouths.”
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The interview context should support natural conversation
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Identify the target users
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Test interview questions, refine if needed
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Conduct the interview
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Collect information by taking notes and audio or video recording. In some instances, this might be best done in context – document the feedback
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Share the summary presentation and get a sign-off from all users