inland is a design and innovation lab within the Finnish Immigration Service (Migri).
we combine design thinking and advanced technology to co-design services that support immigrants and their communities.
our goal is to promote an organizational change in Migri and kick-start cross-public-agency projects that will have a positive social impact
we put people first, we make real things, we experiment, and we are bold and visionary
we are changemakers
in our blog we write about our work in progress, working methods and reflect on our work.
What data to share for the benefit of the asylum seekers?
In September 2018, Inland began a collaboration project with Migri’s asylum unit, Kela (Finnish Social Insurance Institution) and… Read More
1 year of chatbot development — 10 best practices
At the Finnish Immigration Service (Migri), we have been developing our chatbot for a bit over a year now. It has been live since May 2018… Read More
Initiatives to bring co-design to the organization
First of all: Why do we want to bring co-design? Co-design as a mindset aligns with the key government goals to have more flexible… Read More
part of a bigger ecosystem
our ambition is to drive positive change inside the bigger ecosystem.
inland uses design to re-think work culture and enable organisations to deliver better public services.
Our design principles:
We put people first, no matter what
We always begin by identifying the people’s needs. By knowing the who and the why, we can make a difference. We are a team of change makers – people for the people and we continuously work towards better services.
We create together
We lead the co-design process with different stakeholders. We share what we’re doing with the people we work with and the people we work for, the public.
We try out new things. We ideate, prototype, and test in order to learn. We learn from both our successes and failures to improve the next time.
We are bold and visionary
We are ambitious and work towards our vision of having a positive impact on immigrants’ lives. We work with an open mindset without limitations.
We make real things
We don’t give in to “it’s always been this way,” nor do we make empty plans. We believe that real measurable things create value. We work to make things real.